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Delivery and Payment


【payment method】

Apple Pay/Credit Card/Alipay HK/PayPal

＊The payment methods mentioned above are not supported.

 

【delivery time】

Normally, the product will be shipped within 2-3 working days after 'order confirmation' (working days are Monday to Friday, and shipping cannot be arranged on weekends and public holidays). Customers will be notified by email after shipment.

During promotions and free shipping periods, holidays or bad weather, orders may take longer to process.

After the order is paid, if you need to change the delivery address/phone number/book delivery time, etc., you need to contact SF Express.

 

SF Express customer service hotline:

Hong Kong: (+852) 2730 0273 Macau: (+853) 2873 7373

 

[Delivery freight (calculated by weight)]

*The shipping fee will be calculated based on the total order amount after deducting used shopping credits, coupons, other discounts and shipping costs.


 
【cancel order】
Customers cannot cancel orders by themselves. If they want to cancel an order, they can apply via email or directly contact customer service staff.
Please note that orders that have been shipped/in transit cannot be canceled.
FAQ)
1. After successfully placing an order and checking out, can I change the delivery address?
- You can directly contact customer service staff via email for modification before shipment.
- The delivery address cannot be changed after shipment.If you wantFor modification, you can contact SF Express customer service for modification.
 
[Information before shopping]
(delivery regulations)
-Please enter the recipient's phone number and delivery address accurately. If delivery fails due to incorrect information, SF Express may charge additional fees to the customer.
-For customers who choose smart locker self-pickup, if they fail to complete the pickup within the first 24 hours after the SMS notification is sent, SF Express will charge additional service fees.
-For customers who choose to pick up their items at SF business locations or SF stations, if they fail to pick up their items within the first 2 days after the notice is issued, SF Express will charge additional service fees.
-If the customer changes the delivery method and address after placing the order, he or she must contact SF Express to make the changes. SF Express may charge additional fees to the customer.
-Please confirm the product options and quantity before purchasing. Once the payment is successful, product content, additional orders, or combined orders cannot be changed.
-If the customer refuses to receive the order after it is shipped, additional charges and shipping charges will be deducted from the payment.
(Gift rules)
- The gifts included in the set and order cannot be changed, and the random gifts will be randomly arranged and shipped by warehouse colleagues, so please pay attention.
 
(SF Express service fee)
-To ensure the smooth flow of express delivery and service quality, if customers choose to pick up their parcels at SF Service Centers, SF Stores, or SF Lockers, but fail to complete the retrieval within the specified time, they will be required to pay the "SF Butler" service fee.
1. Pick up the express package at an SF Express business point or SF Express station
Customers who choose to pick up their parcels at SF Express service points or SF stations, and fail to collect them within the first 2 days after the notification is sent via SMS/SFHK APP, will be charged a service fee of HKD 10 per day by SF Express Hong Kong. The fee will be accumulated on a daily basis.
*Days are calculated from Monday to Saturday, excluding Sundays and public holidays.
2. Pick up express parcels at the smart cabinet
The customer failed to collect the parcel from the SFHK APP notification of self-service smart cabinet within the first 24 hours. SFHK will charge a service fee of HKD 10 for "SF Butler" every 24 hours thereafter. The fee will be accumulated on a per 24-hour basis.
 
Click here to view detailed SF service fees:

(Additional fee)
SF Express will also charge other surcharges from customers based on fuel, remoteness, and resource adjustment. Customers are required to pay for these surcharges.
For more information about this surcharge, please refer to the following link

Fuel Surcharge:https://htm.sf-express.com/hk/tc/products_services/Express_Services/Surcharges/Fuel_Surcharge/

Remote surcharge:https://htm.sf-express.com/hk/tc/products_services/Express_Services/Surcharges/Remote_Surcharge/

Resource adjustment fee:https://htm.sf-express.com/hk/tc/products_services/Express_Services/Surcharges/Resource_Allocation_Fee/