Return Policy
※Please confirm the options such as product color and quantity before making a purchase. Once the payment is successful, the order options cannot be changed, and it is deemed that you agree to this return and exchange policy.
※Return/exchange can only be applied for at the official website customer service center.
※Returns and exchanges of any kind are not accepted for products that have been opened and used.
[Return/Exchange Process]
For products that meet the conditions for return/exchange, please make sure to contact the customer service center on the official website within 7 days from the date of receipt and provide the following relevant information. We will confirm and process it for you as soon as possible.
Please provide the following information for customer service staff to review:
1.Order number:
2. Name of orderer:
3. Product name and quantity requested for return/exchange:
4. Reasons for return/exchange:
5. Return/exchange shipping address, contact number, contact person name:
6. Whether the product has been opened:
7. Please be sure to provide product photos so that customer service staff can confirm the integrity of the product.
8. If you use PAYME or PAYPAL to pay, you need to provide the name and transaction number of PAYME or PAYPAL.
Return and exchange applications are not supported under the following circumstances:
1. Goods that are more than 7 days from the date of receipt
2. Goods that have been opened or damaged, affecting secondary sales.
3. Discounted products and products purchased with points.
4. Return goods on your own without applying for return or exchange in advance.
5. The official website has listed products that cannot be exchanged or returned.
[Information on refunds]
1. In general, we will agree to the return request after confirming that the product is intact and undamaged upon receiving the returned goods. After approving the return request, we will process the related refund procedure within 5 working days.
2. The refund amount shall be subject to the actual payment amount.
3. All shipping costs are non-refundable.
4. When requesting a return or exchange due to personal reasons, the customer will be responsible for the round-trip shipping costs.
5. If the customer refuses to receive the product after it is shipped, the customer will be responsible for the round-trip shipping cost.
6. If the order contains gifts, please send the gifts back together when returning the product. If the gift is not returned, the selling price of the gift will be deducted from the refund.
7. Once the ordered product is returned or refunded, the relevant discount code or shopping credit cannot be used again.
8. Additional purchase price, package discounts, discounts and gifts for members with full purchase, and gifts for purchasing designated products Order:
- When the main product is returned and only the additional items are retained, the additional items will be restored to their original price.
-Package discount, discount, if the promotional discount or amount is not reached after returning the goods, the reserved goods will be calculated at the original price, and the difference will be deducted from the refund amount.
-Additional purchases or discounted products, limited time limited products, cannot be returned or exchanged.
🎁試用產品組合
SET 1
小腿按摩器 + 壓力襪_小腿型(顏色隨機)
SET 2
肩頸按摩器
SET 3
EMS纖形塑身腰帶 + 緊緻塑身霜
📮報名方法
填寫以下報名表格
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